Delete your account

1. In the app

Whether or not you signed in with Apple or Google:

1. Open WordRange and tap the person icon at the top left of Home to open Account.
2. Tap Privacy & data, then Delete account (Delete my data if you haven’t signed in).
3. Tap Delete to confirm. If you signed in with Apple, Apple asks you to confirm once more.

Your account and its data are deleted at once, and the app starts over at its first screen.

2. By email

If you can’t use the app, email info@wordrange.app with the subject “Delete my WordRange account”. Send it from the email address of the Apple or Google account you signed in with. If you never signed in, include anything that helps us find your data, such as the credential ID of a certificate you hold. We may ask for more information to confirm the request comes from you, and we complete requests within 30 days.

3. What is deleted

• Your account, and its link to your Apple or Google account, including the name and email they gave us. For an Apple account, WordRange’s access to your Apple ID is revoked.
• Your learning progress: your vocabulary estimate, Should learn and Already knew marks, quiz paths and review schedule.
• Your exam records and certificates. Their public verification pages stop working.
• Your certificate name, your push tokens and any trial reminder details.

4. What is kept, and for how long

• Server and website logs, which can include your account ID, are kept for a limited period, typically 30 days.
• Crash reports aren’t linked to your account and are kept by Crashlytics for up to 90 days.
• Analytics data isn’t linked to your account ID and is kept subject to Amplitude’s retention settings. You can ask us to delete analytics data about your device by email.
• Purchase records of a WordRange Pro subscription are kept by Apple or Google and by RevenueCat, which manages subscriptions for us, as needed for billing, tax and accounting.

Deleting your account doesn’t cancel a subscription. Cancel it in your App Store or Google Play account settings.

5. Deleting some of your data

To clear your progress but keep your account, open Account in the app and tap Reset progress. It deletes your marks, quiz paths and review schedule; certificates and your vocabulary estimate are kept. To delete certificates or any other data without deleting your account, email info@wordrange.app.

For everything we collect and why, see our Privacy Policy.